Shipping policy

Order Processing

Glokin Labs processes and ships orders Monday through Friday, excluding federal holidays.

Orders completed before 3:30 p.m. Pacific Time normally ship the same business day. Orders completed after 3:30 p.m. Pacific Time normally ship the following business day.

Orders placed on weekends or federal holidays will be processed on the next business day.

Occasionally, unusually high order volume, severe weather, carrier disruptions or other circumstances outside our control may require additional processing time. We will contact you if a significant delay affects your order.

Shipping Rates and Free Shipping

Available shipping services, rates and delivery estimates are displayed during checkout based on the order and delivery address.

Free shipping is available on eligible orders over $200 when shown at checkout.

Delivery Estimates

Delivery estimates begin after the carrier accepts the shipment. Carrier delivery dates are estimates and are not guaranteed by Glokin Labs.

Glokin Labs is not responsible for delays caused by the shipping carrier, severe weather, service interruptions or other circumstances outside our control. We will assist customers with reasonable carrier investigations when necessary.

Tracking Information

When tracking is available, customers will receive a shipping confirmation containing the tracking information associated with their order.

Tracking information may take up to 24 hours after shipment to display movement or become active on the carrier’s website.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. Please review the address carefully before submitting an order.

Requests to correct an address must be submitted as soon as possible. We cannot guarantee that an address can be changed after an order enters fulfillment.

If an order is returned to Glokin Labs because the address provided was incorrect, incomplete or undeliverable, the customer is responsible for any additional shipping charge required to resend the order.

Glokin Labs is not responsible for an order delivered to an address entered incorrectly by the customer.

Delayed, Lost or Missing Shipments

If tracking has not updated for an unusual amount of time or an order has not arrived within the carrier’s estimated delivery period, contact Glokin Labs so we can investigate with the carrier.

Carrier investigations can take time to complete. Replacement or refund decisions will be made after reviewing the tracking information and carrier investigation.

Orders marked as delivered by the carrier will be reviewed individually. Customers may be asked to confirm their shipping address, check with household members or neighbors, and complete any documentation required by the carrier.

Damaged or Incorrect Orders

If an order arrives damaged or contains an incorrect item, contact Glokin Labs within seven calendar days of delivery. Please follow the requirements provided in our Refund Policy and include the order number and requested photographs.

Contact Us

For questions concerning shipment or tracking, contact Glokin Labs through the contact information provided on our website. Include your order number so we can assist you efficiently.