Refund policy

All Sales Are Final

Because our fishing tackle is offered in multiple colors, sizes and weights and incurs significant fulfillment and shipping costs, all purchases from Glokin Labs are final.

We do not accept returns, exchanges or refunds for change of mind, ordering the wrong color, size or weight, or deciding that an item is no longer wanted. Please review your order carefully before completing checkout.

Damaged, Defective or Incorrect Items

We stand behind the condition and accuracy of the products we ship.

If your order arrives damaged, contains a manufacturing defect, or includes an item different from what you ordered, contact Glokin Labs within seven calendar days of delivery.

Please include:

  • Your order number

  • A description of the problem

  • Clear photographs of the item

  • Photographs of the packaging and shipping label

Approved claims will normally be resolved with a replacement. If a replacement is unavailable, Glokin Labs may provide store credit or a refund to the original payment method, as appropriate and as required by applicable law.

Please do not mail an item back unless Glokin Labs specifically instructs you to do so. If we require the return of an approved damaged, defective or incorrect item, we will provide or pay for the return shipping label.

Normal Use and Wear

Fishing tackle is used in demanding conditions. Scratches, paint loss, bite marks, hook damage, damage from rocks or structure, corrosion caused by improper care, lost tackle, normal wear, and damage resulting from misuse or incorrect rigging are not considered manufacturing defects.

Order Changes and Cancellations

Requests to change or cancel an order must be submitted within one hour of purchase. We cannot guarantee that a request can be completed once an order has entered fulfillment.

Orders that have already been packed, fulfilled or shipped cannot be canceled or changed.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address. If an order is returned to Glokin Labs because the address supplied at checkout was incorrect or undeliverable, the customer is responsible for any additional shipping charge required to resend the order.

Lost or Missing Shipments

If tracking shows that an order has not been delivered within the carrier’s expected delivery period, contact us promptly so we can investigate with the carrier.

Orders marked as delivered by the carrier will be reviewed individually. We may require confirmation of the shipping address and completion of a carrier claim before providing a resolution.

Contact Us

To report an order problem, use the contact information provided on the Glokin Labs website. Include your order number and all requested photographs so we can resolve the issue as quickly as possible.